Questions?
Here are some of our Frequently Asked Questions, see if the answers help! 😊
Do you have all your products in stock?
Products on low stock levels or out of stock will be marked accordingly in the listing.
If a product you like is out of stock, you can sign up for an email notification when it comes back in stock 😊.
How do I order?
You can order easily using our website. When you find products you need, simply click Add to Cart. Once you’re finished, click on the cart and follow the prompts to complete the check out process. Once completed, you will receive an order summary in your email.
What payment methods do you accept?
We accept Credit Cards (Visa, Mastercard or American Express), Apple Pay, Android Pay and After Pay.
For Apple Pay & Android Pay, the purchase must be made via the device with Apple Pay or Android Pay set up.
Are my details secure?
Any personal information that you submit for payment will be protected by the Stripe or Afterpay payment gateways. You may view the security information for Stripe here and for Afterpay here.
For further information about use of our website, please refer to our Privacy Policy and Terms & Conditions.
How much is shipping?
Please refer to our Shipping & Delivery page.
How long does my order take to be delivered?
Please refer to our Shipping & Delivery page.
Can I pick up my order in person?
Since we are an online store, unfortunately we do not have a physical shop location for pick ups.
Will all of my items arrive together?
Yes, if they were all ordered within the same order, they will arrive together. For more details on the delivery of your order, please refer to our Shipping & Delivery page.
Do you offer same day delivery?
No, unfortunately due to our small team size we do not currently offer same day delivery.
For more details on the delivery of your order, please refer to our Shipping & Delivery page.
Can I pick a specific time & date for my delivery?
Unfortunately not, as the delivery timeframe will vary depending on your location. You will, however, receive a tracking link via the email address you provide for your order so you can be updated on the shipping progress.
For more details on the delivery of your order, please refer to our Shipping & Delivery page.
Can you deliver on weekends or outside of work hours?
Unfortunately not. Our delivery partner delivers from Monday to Friday 8am-6pm.
For more details on the delivery of your order, please refer to our Shipping & Delivery page.
Can I track my order?
Your order will be despatched within two business days. Once despatched, you will be sent a tracking link via the email address you provided in your order.
Can I cancel my order?
It will depend on the situation and how far along the order is, please email hello@themoonshop.com.au ASAP if you want to cancel.
Please note we do not offer any change of mind refunds, so please consider carefully when placing your order.
For further details, please see our Returns & Refunds Policy.
Can I return my order?
It will depend on the situation, for further details, please see our Returns & Refunds Policy.
Please note we do not offer any change of mind refunds, so please consider carefully when placing your order.
How do I contact customer service?
You can reach us through our Contact Us page, our Live Chat (click the chat icon on the bottom right of this page) our Facebook, Instagram, or email at hello@themoonshop.com.au.
If you have any other queries or encounter any issues, our moon-obsessed team would love to help!
You can reach us through our Contact Us page, our Live Chat (click the chat icon on the bottom right of this page) our Facebook, Instagram, or email at hello@themoonshop.com.au.
