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Shipping & Delivery

If all items ordered are in stock, your order will be despatched within 2 business days from our warehouse in Gordon NSW 2072.

Please note delivery times are additional to these processing times, and vary from region to region and may be dependant on promotions being offered.

In general*, orders within Australia will arrive within 5-7 business days depending on your post code.

All orders within Australia will be sent via our delivery partner Sendle or Australia Post, with tracking link provided via the email and mobile number you provide in your order. Deliveries will be made Monday to Friday from 8am to 6pm.

*Not including delays due to peak delivery periods and other circumstances, such as Christmas or COVID-19.

DELIVERY FEES

Australia (within NSW):

$10.99 for orders below $79

FREE SHIPPING for orders over $79

Australia (outside of NSW):

$14.99 for orders below $79

FREE SHIPPING for orders over $79

Outside of Australia**:

$35.00 for 7-20 Business Days

$45.00 for 21-29 Business Days

**Shipping to countries outside of Australia are only available for small, non-fragile and non-electronic items (such as jewellery & soft toys).

DAMAGED GOODS

We take every care in packaging all our products to ensure they are safe and well protected throughout the delivery process. However in the off chance that a product arrives damaged, please refer to our Returns & Refunds Policy for more details.

LOSS OF GOODS

Once the order has been received by the nominated delivery company, risk of loss of goods passes onto you and The Moon Shop will not be liable for any loss, damage or liability from this point.

Please refer to our Returns & Refunds Policy for instructions regarding returning product to our Online store.

PACKAGING

In our effort to reduce waste, we will re-use packaging materials from parcels we receive as much as possible, so your order may arrive in packaging that’s branded differently.