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Terms & Conditions

WEBSITE TERMS OF USE

We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any product from The Moon Shop as part of any business (including any on-line business) unless agreed in writing by The Moon Shop.

By using our website, you accept and agree to our Privacy Policy.

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.

WEBSITE CONTENT

While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of The Moon Shop’s trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply The Moon Shop’s endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to The Moon Shop. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by The Moon Shop.

GOVERNING LAW

This contract is governed by the laws of Australia and such other laws which are applicable in the country where you are resident.

TERMS OF SALE

By placing an online order with The Moon Shop for any of our products, you are offering to purchase the goods on and subject to our terms and conditions. Despatch times may vary depending on availability of stock and guarantees or representations of delivery times are subject to delays results from delivery partners. When placing an order, you acknowledge that all your details are true and accurate and that you are the authorised user of the credit or debit card used to place the order, and that there are sufficient funds to cover the cost.

DELIVERY CHARGES

The delivery charges referred to in our  Shipping & Delivery page do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than Australia. You are responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges within Australia in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

PRICING

All purchases via the website are transacted in Australian dollars.

Prices are subject to change without notice.

The Moon Shop reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. The Moon Shop will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

PAYMENTS

We accept payments by credit card from Visa, MasterCard and American Express, as well as Apple Pay and Android Pay, securely through the Stripe payment gateway. We also accept payments via Afterpay.

For Apple Pay & Android Pay, the purchase must be made via the device with Apple Pay or Android Pay set up, and the transaction will be subject to the terms & conditions of those platforms.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.

SECURITY

Any personal information that you submit for payment will be protected by the Stripe payment gateway. You may view their security information here.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.

PROCESSING YOUR ORDER

If all items ordered are in stock, your order will be despatched within 2 business days from our warehouse in Gordon NSW 2072.

Please note delivery times are additional to these processing times, and vary from region to region and may be dependent on promotions being offered.

SOCIAL MEDIA

The Moon Shop uses a number of social media sites (eg Facebook, Instagram, YouTube and Pinterest); but these may change over time. We reserve the right to cease any such sites in our discretion. Our own Site may also include social media functions, including user reviews, ratings, forums, and the ability to interact with other users.

Third party social media sites will also be governed by their own particular terms of use

The Moon Shop does not necessarily endorse, support, sanction, encourage, verify or agree with any comments, opinions or statements posted by any users or members on Sites or The Moon Shop’s social media sites. Any information or material placed online by users, including advice or opinions, is the view and responsibility of those users and does not necessarily represent our views.

Users must not post or upload any comment, content or link to the Sites or The Moon Shop’s social media sites which does not comply with these Terms, including if it is defamatory, harassing, bullying, indecent or inflammatory.

The Moon Shop may moderate user-posted content and may remove any content that, in The Moon Shop’s opinion, is inappropriate. While we review content regularly, there may be times when inappropriate or content is viewable before it can be removed.

The Moon Shop does not undertake to inform users when such content has been moderated or removed. The Moon Shop may provide warnings, or otherwise block or suspend users or their accounts in our sole discretion.

Where you post or submit content to a Site, you warrant that you:

  1. have the permission of the person/s appearing in the content to submit it to the Site, and for them and their image or likeness to be subject to these Terms, including use by The Moon Shop and The Moon Shop’s Privacy Policy
  2. have the right to submit the content (including copyright); the content is your own original creation; and that you unconditionally and irrevocably consent to any act or omission which might infringe any moral rights you may have in the content (as defined in the Copyright Act 1968 (Cth));
  3. The Moon Shop may copy, reproduce, publish, display, alter, or distort user submitted content, and use it for any purpose, (including without limitation, any future promotions or campaigns involving The Moon Shop) at any time in the future, and via any media;
  4. The Moon Shop does not accept any responsibility or liability where content is downloaded from the Sites, nor in relation to any matters after such download. Third parties may comment on, link to, re-post, or otherwise deal with the user submitted content once it is submitted, and The Moon Shop does not accept any liability for such actions; and
  5. any personal information you provide about yourself, or the person/s appearing in user submitted content, may be used by The Moon Shop to conduct campaigns, research and marketing activities (including informing you about special offers from The Moon Shop, and to become part of databases maintained by The Moon Shop or its associated entities), and otherwise be used in accordance with The Moon Shop’s Privacy Policy .

INDEMNITY

You agree to indemnify, defend and hold harmless The Moon Shop its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Service.

ONLINE ACCOUNT

When you create an account with us, you must provide true and accurate account information. You must keep your user name and password confidential, as we are entitled to assume that the person using these login details is you.

Using another person’s details as your own is not accepted by the The Moon Shop, and we reserve the right to close your account should you be using multiple proxy IPs in order to distribute our products in any way.

The Moon Shop will only provide a refund when the item is faulty, refer to our Returns & Refunds Policy.

If you make a purchase using a ‘Guest’ account, you will not have the ability to see your order history.

CANCELLATIONS AND ORDER AMENDMENTS

We are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  1. change of delivery address
  2. changes to colours & sizes
  3. adding or removing items
  4. applying discounts or rewards

Please ensure all details provided are full and correct at the time of order placement

PRODUCT AVAILABILITY

It is always The Moon Shop’s intention to provide accurate stock availability, however at the time of making a purchase it is possible that stock information is not accurate.

LOSS OF GOODS

Once the order has been received by the nominated delivery company, risk of loss of goods passes onto you and The Moon Shop will not be liable for any loss, damage or liability from this point.

Please refer to our Returns & Refunds Policy for instructions regarding returning product to our Online store.